I have a serious question about "Nutaku" A friend referrer me about 4-5 months ago to a game I ended up spending almost $300 in a game there because I liked to but eventually quit playing due to Real Life reasons and other games for a few months, I went to go back recently to see if anything had changed The game is still there But my character and everything seems to be deleted. The game never mentioned to me that not playing or logging in would delete character data, or I wouldn't have spent any money there however the F.A.Q on Nutaku says some publishers delete games although there are major concerns I have about Nutaku as a company.
Legally the company is covered under their Terms OF Service.
However the questions are.
. How do I get hold of the developers I filed a ticket about 5 days ago now to the developers, but it seems that "Nutaku" Doesn't have a support ticket system like "Sony" or any of these other MMORPG companies out there which is really hard to tell if the ticket even went through properly or what because I can't see what I wrote and such. * I did use the contact developer link and sent it like 5 days ago but haven't got a response yet.*
Why are games on Nutaku not required to give a warning if data will be deleted if a user doesn't play within a certain period of time?
Is Nutaku doing anything to require that developers meet certain standards, or is everyone unsafe not being able to trust the games and developers that "Nutaku" lists there, again I know Nutaku is covered under their Terms OF Service legally, but it doesn't make it right, although I understand $300 isn't a lot of money, I do believe consumers need to be properly warned on the game itself of if being inactive data will be deleted.
I have a few friends who refer me to Nutaku going to go ahead and let them know what happened with having the data deleted but not being informed about such on the game or app in question.
Hopefully someone knows a way I can contact the developers, or a place where I can actually get hold of support in regards to this because in my view it does feel like "Nutaku" might be a scam because they basically charge you the money through ProBiller, then those funds get eaten by 3rd parties using API most likely in which the 3rd party developer is allowed to delete data, while they continue to keep the game up and running and you lose your funds with no return of the funds to your account.