Thread: Is Nutaku a Scam?

Originally Posted by NutakuDev

It's not going to happen in less than a year.

I am sure "Nutaku" is legally covered again by this company doing this, however it does appear that "BBE" Deletes character data without letting users know on the game itself and within less than a year of play time total.





This does leave me with the question of can Nutaku as a company be trusted, if BBE does this on their games within less than a year of actually being inactive on a game, then what is the policy for other games?

I have sent a reply back to the customer support I have managed to get hold of, and they told me they send an email out telling people to come back before data is deleted however either such did not come through, or went to my spam box, as I don't actively check mail often unless I know there is something important someone is sending me or to do online orders and such.

It would be great if "Nutaku" and the other game developers were required to inform users that if they don't play within a certain period of time and name how much time their data will be deleted, I play other Mobile Games on my phone too sometimes and their policy on some is like 6 months of not logging in, other actual browser games I play I have not played some in 2 years, yet the data is still there, and other games which I have at least put $50 into the data is there many months after not playing?

Obviously I know there won't be any refund for this in regards to lost funds, and I honestly don't care much about it, but what really bothers me is running across 1 out of many gaming companies which I have done business with that actually pull this off, writing a long Terms OF Service to legally cover themselves, and using a third party billing company, so if their support declines to fix the issue I will be forced to contact PayPal, and my Bank, again I know I won't be getting any funds back being 6 months ago, however as a company if they get too many reports like this, they could end up blocking transactions from future paying customers, and, or warn them, especially having saved copies of emails proving from the company themselves, that they delete data.... Now perhaps this isn't "Nutaku" as a company "Moral Wise" outside of the (TOS) isn't responsible, and is fully legit, I wouldn't know because this is my first time running into any issue, but it does look pretty fishy to me still as being the first time ever to run into this type of issue.

And IMO the very most "Nutaku" is now aware of this company deleting data within less than a year of playing, I really hope that "Nutaku" can set standards that 3rd party developers need to follow such as informing users of their data deletion policy in the future, or don't bother listing their games on "Nutaku" it makes the company as a whole look very bad when stuff like this happens, and Even Steam has policies that 3rd party developers must follow, and in some cases removed and de-listed games.

Rather Confused.

I am however still really confused here, I call the "phone number on Nutaku.com, website I get a company called "Pro Biller" I check my transactions with the company on Paypal, I get a company named "Epoch" I called Epoch told them about the issue they said they could help if it hadn't have been over 120 days, and I contacted PayPal they told me they can't do anything but that I could file for Fraud Investigation on the involved parties, and I wan't to believe that Nutaku is a legit site, but I am finding all this rather confusing that I can't get hold of anyone who actually runs "Nutaku" who can fix the issue because apparently "Nutaku" only handles billing, and I can't call the developers of the game on the phone and get them to restore / fix it, or in the most if unable to restore my data, or refund just credit my account back the purchases I made on the game so I have the chance to start over, and give me the information on how long I can be inactive for before it gets deleted if that was the case.

I do understand things happen, but I don't take these things lightly when it comes to losing money through internet or digital currency fraud / scams and that is why I am trying to get to the bottom of this to get it fixed but its rather hard understanding it all when I asked twice in two support tickets to the developer who said my data was gone and can't be recovered got no answer other than despite their efforts email as shown above.

And I wasn't even gone 1 year from not logging in.....

Thanks.

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Bump +1 These forums give the error so much about not posting links its buggy :3.