Thread: Is Nutaku a Scam?

I'm not sure what you're trying to ask anymore at this point unless you're just continuing to be frustrated at the fact your game data was lost because of what looks like a miscommunication incident. The note of your game data being deleted is usually to the discretion of the developers themselves, to which Nutaku holds little to no knowledge of, let alone consent. I'll admit that it's frustrating, but in my particular case I don't generally hold grudges against a game that I made it look like I was never planning on coming back to (and in most cases I don't return so it being deleted is valid).

I'd say it was likely an honest mistake but since I can't prove that in any way, there's nothing I could say that would convince you so I'll leave that aside.

As for the epoch/probiller bit:

Nutaku primarily uses two merchant services to handle their transactions: Probiller and Epoch. Probiller handles credit cards like Visa/Mastercard both standard and prepaid/international. Epoch handles Paypal (and possibly some others...possibly in past tense as some payment methods may have stopped working since I last checked). Thus, when you get an issue with Paypal, Nutaku points you in the wrong direction by sending you to Probiller by default.

There are, luckily, groups that offer technical support for individual games but you need to find the specified addresses for those and hope they work the way you intend, otherwise you're running all over the place...or in circles, often recklessly and without any notable result.

To answer to the thread, I'd say it depends on what you personally define as a "scam". As my definition tends to be more extreme, I don't see Nutaku as a scam site, just one that is immensely prone to various miscommunication issues and subsequently atrocious customer service quality whenever issues regarding real money arise (which is ironically, the one thing every game management organization should prioritize). It would improve immensely if they actually made a more interactive (and punctual) dedicated customer service, but until then, I suppose "scam" labeling would be appropriate for those who genuinely can't stand the lack of quality in customer care towards irregularities.

Originally Posted by ChibiKika

I'm not sure what you're trying to ask anymore at this point unless you're just continuing to be frustrated at the fact your game data was lost because of what looks like a miscommunication incident. The note of your game data being deleted is usually to the discretion of the developers themselves, to which Nutaku holds little to no knowledge of, let alone consent. I'll admit that it's frustrating, but in my particular case I don't generally hold grudges against a game that I made it look like I was never planning on coming back to (and in most cases I don't return so it being deleted is valid).

I'd say it was likely an honest mistake but since I can't prove that in any way, there's nothing I could say that would convince you so I'll leave that aside.

As for the epoch/probiller bit:

Nutaku primarily uses two merchant services to handle their transactions: Probiller and Epoch. Probiller handles credit cards like Visa/Mastercard both standard and prepaid/international. Epoch handles Paypal (and possibly some others...possibly in past tense as some payment methods may have stopped working since I last checked). Thus, when you get an issue with Paypal, Nutaku points you in the wrong direction by sending you to Probiller by default.

There are, luckily, groups that offer technical support for individual games but you need to find the specified addresses for those and hope they work the way you intend, otherwise you're running all over the place...or in circles, often recklessly and without any notable result.

To answer to the thread, I'd say it depends on what you personally define as a "scam". As my definition tends to be more extreme, I don't see Nutaku as a scam site, just one that is immensely prone to various miscommunication issues and subsequently atrocious customer service quality whenever issues regarding real money arise (which is ironically, the one thing every game management organization should prioritize). It would improve immensely if they actually made a more interactive (and punctual) dedicated customer service, but until then, I suppose "scam" labeling would be appropriate for those who genuinely can't stand the lack of quality in customer care towards irregularities.

I am trying to figure out who I need to contact to even get the account restored as it was, I did submit a support ticket through game support on Nutaku it's been over a week with like no response so far, and no way to check the status of the ticket...

So I looked up their game support and submit a ticket there, they tell me my data was deleted, no way to recover it I explained to them the whole details and all, now they are telling me my last response they are unable to find the account after telling me it was deleted?

I think Nutaku just needs to set standards for the games listed on their site, or possibly acquire license rights for each of the games so they can store the data themselves (or Perhaps allow players to save their own save file on their computer like some games?) The biggest problem I see here is that players put in Real Money to the game I know its covered by a Terms OF Service and all, but when those goods just mysteriously disappear because of not logging in for 45 days from what the developers of BBE told me you lose all the goods you pay for I find that a issue that needs to be fixed to better communicate to the players how many days a person has before data is deleted?) Someone told me it was 1 year before data on games is deleted? ( I have never had an App or game do this to me before even as a free player.)

Also what happens to the funds when you send them over to Nutaku, they have to go somewhere, and with proof of the transactions it seems like they could easily locate the data which isn't a big file and restore it, or at least credit back gems to the game on a new character, I mean I lost an account I spent about $100 on, an app because of an error with it not binding to my Google Play account, but they were able to restore it easily.

I get what you're trying to pick at, and once again the most I can offer as a response in terms of your account data being deleted is "freak accident" or alternatively there may be another reason why they can't or don't want to restore the account which is why they're now concluding that it doesn't exist or never did (truthfully, you were probably talking to different people and they're spinning a different story while ultimately trying to tell you they can't do it for whatever reason). That is still to the discretion of whoever is holding the actual data itself, which from my limited knowledge doesn't always happen to be Nutaku (and likely can't be for Nutaku to advertise that particular game in the first place by contractual obligation).

For the record, just about every game I've played that stores its data online comes with a ToS that says it effectively owns your account data, regardless of how much money you put into it, and that they can change it, restrict it, delete it, etc. however they please whenever they want. Of course, almost no game calls this particular card and most devs hope to only have to use it as an explanation if the game itself gets shut down, but it doesn't change the fact that they will use it if you want to push this any harder.

Yes, it sucks pretty bad to realize your hard-earned money just vanished into oblivion and no one can properly explain the story (because no one was looking to begin with) but I think that's a lesson in itself. I'd hold it against the game and not Nutaku though, just saying. At best, you'd be able to ask Nutaku for some credit back to your account seeing as whatever it paid for stopped existing without valid explanation but as there doesn't appear to even be a way to get a hold of whoever manages the financial bit of the site itself, that option is pretty difficult too. Your transaction data probably still exists and can be traced, just a matter of who you'd have to contact to get that sorted out and more likely than not you'll contact the wrong person.

Though it's a shot in the dark, you could try sending an email directly to support@nutaku.com. In the distant past I've gotten replies from sub-branches of the site for certain games asking that I contact them directly with technical concerns towards whatever games they were dealing with. It might get you closer, can't say, probably will end without result, but seeing as you have little to lose...

Finally, Google Play, and everything related to it, is a golden standard. Games and apps that affiliate with the google brand work extra hard to make sure you don't get unreasonably screwed over, angry, and very loud to the point that someone genuinely important takes notice. It's a lovely system but I can't say that it applies here.

Originally Posted by ChibiKika

I get what you're trying to pick at, and once again the most I can offer as a response in terms of your account data being deleted is "freak accident" or alternatively there may be another reason why they can't or don't want to restore the account which is why they're now concluding that it doesn't exist or never did (truthfully, you were probably talking to different people and they're spinning a different story while ultimately trying to tell you they can't do it for whatever reason). That is still to the discretion of whoever is holding the actual data itself, which from my limited knowledge doesn't always happen to be Nutaku (and likely can't be for Nutaku to advertise that particular game in the first place by contractual obligation).

Stop white knighting their practice. You already have NutakuDev clearly stating that they DON'T DELETE DATA in less than a year of inactivity. In addition, I have several "throw away" accounts for which I routinely receive email notification, usually with such vague and ambiguous titles, like, "We miss you!", and "Here are some things you may have missed..."

Not a SINGLE email has a warning about not logging in for an extended period of time and deleting the data. And may I ask you this important question: If it was an accidental deletion, don't you think other players would've been affected as well, considering that you do not "accidentally delete data for specific players"? Because this reeks of data manipulation, as opposed to a wholesale operation of hunting down players with data "older than a year", or for "suspected cheating, fraud, unauthorized access, etc.", I feel less inclined to believe their flimsy "PR legal cover".

I feel like half of the people on Nutaku's payroll are probably lawyers, the sleazy ambulance chaser types. Afterall, think about the kind of industry this is in: adult entertainment. Let's not forget that.

What game was this, exactly? I could see there being issues with third party games not originally started on Nutaku, like Big Bang Age - at that point the data could have been deleted after inactivity and then moved to Nutaku later. I've never had an issue with my data being deleted on Nutaku even after over a year of inactivity on peropero. The account was still there after I came back.

Originally Posted by VortexMagus

What game was this, exactly? I could see there being issues with third party games not originally started on Nutaku, like Big Bang Age - at that point the data could have been deleted after inactivity and then moved to Nutaku later. I've never had an issue with my data being deleted on Nutaku even after over a year of inactivity on peropero. The account was still there after I came back.

So basically I got no reply from them in my emails, or on Nutaku, but I tried to login to the game just a few seconds ago, First login attempt I tried there was nothing there, tried it again and then it logged into my character?

So I am not sure what is going on, no support responses at all just everything seems to be back there like it was, although it does suck now if they fixed it that I have a Mobile device, and the game wont run on there ^-^.

But now I was just playing it a bit and it is telling me "Application Error" :3 ^_^... So only I can hope that its still there if I can get back on it again...

dunno about mobiles..
for windows if "Application Error" delete ur cookies, cache, even temp files.. (google if u don't know how, don't use programs, do it manually)
maybe even need to change ip/dns, also disable stuff like ur ad-blocker and ur anti-virus if u got any, gl

I am sure "Nutaku" is legally covered again by this company doing thi

It's not quite a scam, more a shady corp making good use of fine prints and various scumbag toolkit of its kind to make a buck.

Here's something that, and actually I just came to this forum to post this:

I want to take the time to warn everyone about nutaku, which has just wiped my gold for not using it. The details of the circumstances are below, TL;DR they are shady

Today logging into account I noticed that my 6k+ gold was wiped.

Inquire to support got me a reply that I didn't spend gold for too long so it was wiped, and the solution they give me? To rebuy the 6k+ gold "with just 70 dollars" which is a direct quote, screenie linked below.

They added a snub on top of saying there's a 10k gold sale for 99.94$, a 0.6$ saving.

Basically the gold wipe is permanent, and they throw in some snub on top.

I don't doubt they have some fine print somewhere that says they can wipe my gold under blah blah blah conditions at this point.

I've known nutaku to be a less then stellar establishment for awhile, unfortunately i bought the gold when they were fairly new to support new english effort on that front before they started to showed their hand.

A screenshot of the reply from nutaku's support, which should tell you something about this company.

*can't post embedded image >.<*

i.imgur.com/TBrKJMW.png