I'm not sure what you're trying to ask anymore at this point unless you're just continuing to be frustrated at the fact your game data was lost because of what looks like a miscommunication incident. The note of your game data being deleted is usually to the discretion of the developers themselves, to which Nutaku holds little to no knowledge of, let alone consent. I'll admit that it's frustrating, but in my particular case I don't generally hold grudges against a game that I made it look like I was never planning on coming back to (and in most cases I don't return so it being deleted is valid).

I'd say it was likely an honest mistake but since I can't prove that in any way, there's nothing I could say that would convince you so I'll leave that aside.

As for the epoch/probiller bit:

Nutaku primarily uses two merchant services to handle their transactions: Probiller and Epoch. Probiller handles credit cards like Visa/Mastercard both standard and prepaid/international. Epoch handles Paypal (and possibly some others...possibly in past tense as some payment methods may have stopped working since I last checked). Thus, when you get an issue with Paypal, Nutaku points you in the wrong direction by sending you to Probiller by default.

There are, luckily, groups that offer technical support for individual games but you need to find the specified addresses for those and hope they work the way you intend, otherwise you're running all over the place...or in circles, often recklessly and without any notable result.

To answer to the thread, I'd say it depends on what you personally define as a "scam". As my definition tends to be more extreme, I don't see Nutaku as a scam site, just one that is immensely prone to various miscommunication issues and subsequently atrocious customer service quality whenever issues regarding real money arise (which is ironically, the one thing every game management organization should prioritize). It would improve immensely if they actually made a more interactive (and punctual) dedicated customer service, but until then, I suppose "scam" labeling would be appropriate for those who genuinely can't stand the lack of quality in customer care towards irregularities.