Quote Originally Posted by ChibiKika View Post
I'm not sure what you're trying to ask anymore at this point unless you're just continuing to be frustrated at the fact your game data was lost because of what looks like a miscommunication incident. The note of your game data being deleted is usually to the discretion of the developers themselves, to which Nutaku holds little to no knowledge of, let alone consent. I'll admit that it's frustrating, but in my particular case I don't generally hold grudges against a game that I made it look like I was never planning on coming back to (and in most cases I don't return so it being deleted is valid).

I'd say it was likely an honest mistake but since I can't prove that in any way, there's nothing I could say that would convince you so I'll leave that aside.

As for the epoch/probiller bit:

Nutaku primarily uses two merchant services to handle their transactions: Probiller and Epoch. Probiller handles credit cards like Visa/Mastercard both standard and prepaid/international. Epoch handles Paypal (and possibly some others...possibly in past tense as some payment methods may have stopped working since I last checked). Thus, when you get an issue with Paypal, Nutaku points you in the wrong direction by sending you to Probiller by default.

There are, luckily, groups that offer technical support for individual games but you need to find the specified addresses for those and hope they work the way you intend, otherwise you're running all over the place...or in circles, often recklessly and without any notable result.

To answer to the thread, I'd say it depends on what you personally define as a "scam". As my definition tends to be more extreme, I don't see Nutaku as a scam site, just one that is immensely prone to various miscommunication issues and subsequently atrocious customer service quality whenever issues regarding real money arise (which is ironically, the one thing every game management organization should prioritize). It would improve immensely if they actually made a more interactive (and punctual) dedicated customer service, but until then, I suppose "scam" labeling would be appropriate for those who genuinely can't stand the lack of quality in customer care towards irregularities.
I am trying to figure out who I need to contact to even get the account restored as it was, I did submit a support ticket through game support on Nutaku it's been over a week with like no response so far, and no way to check the status of the ticket...

So I looked up their game support and submit a ticket there, they tell me my data was deleted, no way to recover it I explained to them the whole details and all, now they are telling me my last response they are unable to find the account after telling me it was deleted?

I think Nutaku just needs to set standards for the games listed on their site, or possibly acquire license rights for each of the games so they can store the data themselves (or Perhaps allow players to save their own save file on their computer like some games?) The biggest problem I see here is that players put in Real Money to the game I know its covered by a Terms OF Service and all, but when those goods just mysteriously disappear because of not logging in for 45 days from what the developers of BBE told me you lose all the goods you pay for I find that a issue that needs to be fixed to better communicate to the players how many days a person has before data is deleted?) Someone told me it was 1 year before data on games is deleted? ( I have never had an App or game do this to me before even as a free player.)

Also what happens to the funds when you send them over to Nutaku, they have to go somewhere, and with proof of the transactions it seems like they could easily locate the data which isn't a big file and restore it, or at least credit back gems to the game on a new character, I mean I lost an account I spent about $100 on, an app because of an error with it not binding to my Google Play account, but they were able to restore it easily.