Thread: Is Nutaku a Scam?

I have a serious question about "Nutaku" A friend referrer me about 4-5 months ago to a game I ended up spending almost $300 in a game there because I liked to but eventually quit playing due to Real Life reasons and other games for a few months, I went to go back recently to see if anything had changed The game is still there But my character and everything seems to be deleted. The game never mentioned to me that not playing or logging in would delete character data, or I wouldn't have spent any money there however the F.A.Q on Nutaku says some publishers delete games although there are major concerns I have about Nutaku as a company.

Legally the company is covered under their Terms OF Service.

However the questions are.

. How do I get hold of the developers I filed a ticket about 5 days ago now to the developers, but it seems that "Nutaku" Doesn't have a support ticket system like "Sony" or any of these other MMORPG companies out there which is really hard to tell if the ticket even went through properly or what because I can't see what I wrote and such. * I did use the contact developer link and sent it like 5 days ago but haven't got a response yet.*

Why are games on Nutaku not required to give a warning if data will be deleted if a user doesn't play within a certain period of time?

Is Nutaku doing anything to require that developers meet certain standards, or is everyone unsafe not being able to trust the games and developers that "Nutaku" lists there, again I know Nutaku is covered under their Terms OF Service legally, but it doesn't make it right, although I understand $300 isn't a lot of money, I do believe consumers need to be properly warned on the game itself of if being inactive data will be deleted.

I have a few friends who refer me to Nutaku going to go ahead and let them know what happened with having the data deleted but not being informed about such on the game or app in question.

Hopefully someone knows a way I can contact the developers, or a place where I can actually get hold of support in regards to this because in my view it does feel like "Nutaku" might be a scam because they basically charge you the money through ProBiller, then those funds get eaten by 3rd parties using API most likely in which the 3rd party developer is allowed to delete data, while they continue to keep the game up and running and you lose your funds with no return of the funds to your account.

Nutaku does not have any games on the site that delete your data after a few months of inactivity.

Contact community@nutaku.net with your account ID and associated email. We'll look into the issue you're experiencing and get it sorted out.

http://www.nutaku.net/support/faq/02009/

Originally Posted by Hentai

http://www.nutaku.net/support/faq/02009/

It's not going to happen in less than a year.

Originally Posted by NutakuDev

It's not going to happen in less than a year.

I am sure "Nutaku" is legally covered again by this company doing this, however it does appear that "BBE" Deletes character data without letting users know on the game itself and within less than a year of play time total.





This does leave me with the question of can Nutaku as a company be trusted, if BBE does this on their games within less than a year of actually being inactive on a game, then what is the policy for other games?

I have sent a reply back to the customer support I have managed to get hold of, and they told me they send an email out telling people to come back before data is deleted however either such did not come through, or went to my spam box, as I don't actively check mail often unless I know there is something important someone is sending me or to do online orders and such.

It would be great if "Nutaku" and the other game developers were required to inform users that if they don't play within a certain period of time and name how much time their data will be deleted, I play other Mobile Games on my phone too sometimes and their policy on some is like 6 months of not logging in, other actual browser games I play I have not played some in 2 years, yet the data is still there, and other games which I have at least put $50 into the data is there many months after not playing?

Obviously I know there won't be any refund for this in regards to lost funds, and I honestly don't care much about it, but what really bothers me is running across 1 out of many gaming companies which I have done business with that actually pull this off, writing a long Terms OF Service to legally cover themselves, and using a third party billing company, so if their support declines to fix the issue I will be forced to contact PayPal, and my Bank, again I know I won't be getting any funds back being 6 months ago, however as a company if they get too many reports like this, they could end up blocking transactions from future paying customers, and, or warn them, especially having saved copies of emails proving from the company themselves, that they delete data.... Now perhaps this isn't "Nutaku" as a company "Moral Wise" outside of the (TOS) isn't responsible, and is fully legit, I wouldn't know because this is my first time running into any issue, but it does look pretty fishy to me still as being the first time ever to run into this type of issue.

And IMO the very most "Nutaku" is now aware of this company deleting data within less than a year of playing, I really hope that "Nutaku" can set standards that 3rd party developers need to follow such as informing users of their data deletion policy in the future, or don't bother listing their games on "Nutaku" it makes the company as a whole look very bad when stuff like this happens, and Even Steam has policies that 3rd party developers must follow, and in some cases removed and de-listed games.

Rather Confused.

I am however still really confused here, I call the "phone number on Nutaku.com, website I get a company called "Pro Biller" I check my transactions with the company on Paypal, I get a company named "Epoch" I called Epoch told them about the issue they said they could help if it hadn't have been over 120 days, and I contacted PayPal they told me they can't do anything but that I could file for Fraud Investigation on the involved parties, and I wan't to believe that Nutaku is a legit site, but I am finding all this rather confusing that I can't get hold of anyone who actually runs "Nutaku" who can fix the issue because apparently "Nutaku" only handles billing, and I can't call the developers of the game on the phone and get them to restore / fix it, or in the most if unable to restore my data, or refund just credit my account back the purchases I made on the game so I have the chance to start over, and give me the information on how long I can be inactive for before it gets deleted if that was the case.

I do understand things happen, but I don't take these things lightly when it comes to losing money through internet or digital currency fraud / scams and that is why I am trying to get to the bottom of this to get it fixed but its rather hard understanding it all when I asked twice in two support tickets to the developer who said my data was gone and can't be recovered got no answer other than despite their efforts email as shown above.

And I wasn't even gone 1 year from not logging in.....

Thanks.

- - - Updated - - -

Bump +1 These forums give the error so much about not posting links its buggy :3.

I'm not sure what you're trying to ask anymore at this point unless you're just continuing to be frustrated at the fact your game data was lost because of what looks like a miscommunication incident. The note of your game data being deleted is usually to the discretion of the developers themselves, to which Nutaku holds little to no knowledge of, let alone consent. I'll admit that it's frustrating, but in my particular case I don't generally hold grudges against a game that I made it look like I was never planning on coming back to (and in most cases I don't return so it being deleted is valid).

I'd say it was likely an honest mistake but since I can't prove that in any way, there's nothing I could say that would convince you so I'll leave that aside.

As for the epoch/probiller bit:

Nutaku primarily uses two merchant services to handle their transactions: Probiller and Epoch. Probiller handles credit cards like Visa/Mastercard both standard and prepaid/international. Epoch handles Paypal (and possibly some others...possibly in past tense as some payment methods may have stopped working since I last checked). Thus, when you get an issue with Paypal, Nutaku points you in the wrong direction by sending you to Probiller by default.

There are, luckily, groups that offer technical support for individual games but you need to find the specified addresses for those and hope they work the way you intend, otherwise you're running all over the place...or in circles, often recklessly and without any notable result.

To answer to the thread, I'd say it depends on what you personally define as a "scam". As my definition tends to be more extreme, I don't see Nutaku as a scam site, just one that is immensely prone to various miscommunication issues and subsequently atrocious customer service quality whenever issues regarding real money arise (which is ironically, the one thing every game management organization should prioritize). It would improve immensely if they actually made a more interactive (and punctual) dedicated customer service, but until then, I suppose "scam" labeling would be appropriate for those who genuinely can't stand the lack of quality in customer care towards irregularities.

Originally Posted by ChibiKika

I'm not sure what you're trying to ask anymore at this point unless you're just continuing to be frustrated at the fact your game data was lost because of what looks like a miscommunication incident. The note of your game data being deleted is usually to the discretion of the developers themselves, to which Nutaku holds little to no knowledge of, let alone consent. I'll admit that it's frustrating, but in my particular case I don't generally hold grudges against a game that I made it look like I was never planning on coming back to (and in most cases I don't return so it being deleted is valid).

I'd say it was likely an honest mistake but since I can't prove that in any way, there's nothing I could say that would convince you so I'll leave that aside.

As for the epoch/probiller bit:

Nutaku primarily uses two merchant services to handle their transactions: Probiller and Epoch. Probiller handles credit cards like Visa/Mastercard both standard and prepaid/international. Epoch handles Paypal (and possibly some others...possibly in past tense as some payment methods may have stopped working since I last checked). Thus, when you get an issue with Paypal, Nutaku points you in the wrong direction by sending you to Probiller by default.

There are, luckily, groups that offer technical support for individual games but you need to find the specified addresses for those and hope they work the way you intend, otherwise you're running all over the place...or in circles, often recklessly and without any notable result.

To answer to the thread, I'd say it depends on what you personally define as a "scam". As my definition tends to be more extreme, I don't see Nutaku as a scam site, just one that is immensely prone to various miscommunication issues and subsequently atrocious customer service quality whenever issues regarding real money arise (which is ironically, the one thing every game management organization should prioritize). It would improve immensely if they actually made a more interactive (and punctual) dedicated customer service, but until then, I suppose "scam" labeling would be appropriate for those who genuinely can't stand the lack of quality in customer care towards irregularities.

I am trying to figure out who I need to contact to even get the account restored as it was, I did submit a support ticket through game support on Nutaku it's been over a week with like no response so far, and no way to check the status of the ticket...

So I looked up their game support and submit a ticket there, they tell me my data was deleted, no way to recover it I explained to them the whole details and all, now they are telling me my last response they are unable to find the account after telling me it was deleted?

I think Nutaku just needs to set standards for the games listed on their site, or possibly acquire license rights for each of the games so they can store the data themselves (or Perhaps allow players to save their own save file on their computer like some games?) The biggest problem I see here is that players put in Real Money to the game I know its covered by a Terms OF Service and all, but when those goods just mysteriously disappear because of not logging in for 45 days from what the developers of BBE told me you lose all the goods you pay for I find that a issue that needs to be fixed to better communicate to the players how many days a person has before data is deleted?) Someone told me it was 1 year before data on games is deleted? ( I have never had an App or game do this to me before even as a free player.)

Also what happens to the funds when you send them over to Nutaku, they have to go somewhere, and with proof of the transactions it seems like they could easily locate the data which isn't a big file and restore it, or at least credit back gems to the game on a new character, I mean I lost an account I spent about $100 on, an app because of an error with it not binding to my Google Play account, but they were able to restore it easily.

I get what you're trying to pick at, and once again the most I can offer as a response in terms of your account data being deleted is "freak accident" or alternatively there may be another reason why they can't or don't want to restore the account which is why they're now concluding that it doesn't exist or never did (truthfully, you were probably talking to different people and they're spinning a different story while ultimately trying to tell you they can't do it for whatever reason). That is still to the discretion of whoever is holding the actual data itself, which from my limited knowledge doesn't always happen to be Nutaku (and likely can't be for Nutaku to advertise that particular game in the first place by contractual obligation).

For the record, just about every game I've played that stores its data online comes with a ToS that says it effectively owns your account data, regardless of how much money you put into it, and that they can change it, restrict it, delete it, etc. however they please whenever they want. Of course, almost no game calls this particular card and most devs hope to only have to use it as an explanation if the game itself gets shut down, but it doesn't change the fact that they will use it if you want to push this any harder.

Yes, it sucks pretty bad to realize your hard-earned money just vanished into oblivion and no one can properly explain the story (because no one was looking to begin with) but I think that's a lesson in itself. I'd hold it against the game and not Nutaku though, just saying. At best, you'd be able to ask Nutaku for some credit back to your account seeing as whatever it paid for stopped existing without valid explanation but as there doesn't appear to even be a way to get a hold of whoever manages the financial bit of the site itself, that option is pretty difficult too. Your transaction data probably still exists and can be traced, just a matter of who you'd have to contact to get that sorted out and more likely than not you'll contact the wrong person.

Though it's a shot in the dark, you could try sending an email directly to support@nutaku.com. In the distant past I've gotten replies from sub-branches of the site for certain games asking that I contact them directly with technical concerns towards whatever games they were dealing with. It might get you closer, can't say, probably will end without result, but seeing as you have little to lose...

Finally, Google Play, and everything related to it, is a golden standard. Games and apps that affiliate with the google brand work extra hard to make sure you don't get unreasonably screwed over, angry, and very loud to the point that someone genuinely important takes notice. It's a lovely system but I can't say that it applies here.

Originally Posted by ChibiKika

I get what you're trying to pick at, and once again the most I can offer as a response in terms of your account data being deleted is "freak accident" or alternatively there may be another reason why they can't or don't want to restore the account which is why they're now concluding that it doesn't exist or never did (truthfully, you were probably talking to different people and they're spinning a different story while ultimately trying to tell you they can't do it for whatever reason). That is still to the discretion of whoever is holding the actual data itself, which from my limited knowledge doesn't always happen to be Nutaku (and likely can't be for Nutaku to advertise that particular game in the first place by contractual obligation).

Stop white knighting their practice. You already have NutakuDev clearly stating that they DON'T DELETE DATA in less than a year of inactivity. In addition, I have several "throw away" accounts for which I routinely receive email notification, usually with such vague and ambiguous titles, like, "We miss you!", and "Here are some things you may have missed..."

Not a SINGLE email has a warning about not logging in for an extended period of time and deleting the data. And may I ask you this important question: If it was an accidental deletion, don't you think other players would've been affected as well, considering that you do not "accidentally delete data for specific players"? Because this reeks of data manipulation, as opposed to a wholesale operation of hunting down players with data "older than a year", or for "suspected cheating, fraud, unauthorized access, etc.", I feel less inclined to believe their flimsy "PR legal cover".

I feel like half of the people on Nutaku's payroll are probably lawyers, the sleazy ambulance chaser types. Afterall, think about the kind of industry this is in: adult entertainment. Let's not forget that.

What game was this, exactly? I could see there being issues with third party games not originally started on Nutaku, like Big Bang Age - at that point the data could have been deleted after inactivity and then moved to Nutaku later. I've never had an issue with my data being deleted on Nutaku even after over a year of inactivity on peropero. The account was still there after I came back.