Quote Originally Posted by Eab1990 View Post
I'm pretty sure you're just fucking with me at this point.
My original post on this topic wasn't directed at you, but I do thank you for helping me hammer out the points. You could have walked away but you kept contributing.

My intent was to get (a subset of) people to realise they've taken up a sense of entitlement to unreasonable levels. Yes, people have a need to let off steam from pent up frustrations. Of course they're entitled, perhaps even obligated, to give feedback to companies about things they're not doing well. But what happens is a vulgar vomit of vicious vitriol - incivility.

At core, someone has set up a company to deliver something you care about. You have explicitly pointed out how that person is better than most people. It need not be said how many ways that company isn't living up to customer expectations. They are still doing much better than what most people could do themselves. Unreasonable entitlement is thinking a small (from a company's perspective) amount of money buys you the justification to verbally abuse[1] an entity more competent than you. Such an attitude is hiding from the core of the issue: frustration that you aren't in a position to do better yourself - i.e. refusal to acknowledge one's own powerlessness.


[1]That's not to say aggressive coercion has no place. Just that it doesn't require superficial disrespect to pull off.