Thread: i can't play harem Heroes as any web browsers on 9/10/2017

Originally Posted by Unregistered

You should send a email to the dev team to notify them of your problem. Make sure you have your id number and user name.

-Shadow

Tbh, it seems like a local issue seeing as he is the only one who consistently has with this issue, so not much the devs can do about it. Most likely the issue is on his side, either because of a problem in his network (bad settings), his ISP doesn't provide a stable connection or because he uses a bad DNS.

nahhh it's back . U tall my internet it's problem but i can play other games in nutaku ??? i don't know what a problem is it

Originally Posted by anavin500

nahhh it's back . U tall my internet it's problem but i can play other games in nutaku ??? i don't know what a problem is it

Other games have their servers in other locations, and there are many things that can go wrong trying to connect to a server in a specific location. A common issue is that one of the DNS servers you connect to fails to find the destination IP or misidentifies the route you need to take to get to it. Another common issue for javascript heavy things, including this game, is that the connection gets interrupted and the page won't fully load. If the page isn't fully loaded, javascript won't run.

Seeing as almost all people were playing the game just fine during the periods you had issues, that means the servers themselves aren't offline. This means that something on the users end is causing the issue, and while it can be something outside of the users control (and often is) like the ISP providing an unstable connection (or limiting it on purpose, which some ISPs in Thailand do) or a DNS server acting up, it unfortunately isn't something the devs can fix either.

Originally Posted by soviras

Other games have their servers in other locations, and there are many things that can go wrong trying to connect to a server in a specific location. A common issue is that one of the DNS servers you connect to fails to find the destination IP or misidentifies the route you need to take to get to it. Another common issue for javascript heavy things, including this game, is that the connection gets interrupted and the page won't fully load. If the page isn't fully loaded, javascript won't run.

Seeing as almost all people were playing the game just fine during the periods you had issues, that means the servers themselves aren't offline. This means that something on the users end is causing the issue, and while it can be something outside of the users control (and often is) like the ISP providing an unstable connection (or limiting it on purpose, which some ISPs in Thailand do) or a DNS server acting up, it unfortunately isn't something the devs can fix either.

look like my country(thailand) bad DNS from connect this games nahhh this games gone again *Sorry, the loading didn't work. 11/16/2017* fuck!!!!! i'm so boring tried to Re a Page and try to play

I´m also getting the "Sorry, the loading didn´t work" message on chrome, well at least the game loads on my tablet.

I have been getting "Sorry the loading didn't work" all morning. First time this has happened to me

On discord they say it some nutaku web game version bug. If you switch your browser to behave like you are on mobiles (using some addons or just build in development tools) game will work, so its only non-mobile nutaku one thats bad.

Mines been down all day too

Same here.
two PCs three web browsers and "sorry".

Hello, dear all.
What happened yesterday was shocking for us, too. We did our best to get out of the fire and find a way to get back Harem Heroes on Nutaku's platform.
It's back now.
It's not only that! You know us, and you already know that we take responsibility for whatever happens - from our side, we are going to compensate all of you that purchased the monthly cards. Be sure.
Currently, our dev team is investigating the real reason for this shutdown. We are going to make sure it doesn't happen again.
Stay tuned.