They told me they're working on it and that it'll take time. While I'm glad they're at least attempting to fix it, it's actually gotten worse since I started complaining about it and I'm a little offended that they have the gall to start a huge new event while the game is getting borderline unplayable. It's like Volkswagen being told that their cars have a habit of spontaneously exploding and they say, "we'll get right on fixing that. In the meantime buy one of our exploding cars, now available in new colors!"