Thread: Bought Gold for Kamihime and then my account got banned

Originally Posted by Keyoke

Im from Germany so no credit card =/

That doesn't sound valid to me. I haven't heard of Germans having problems getting credit cards. I asked a friend and he didn't understand either.

In any event, without a credit card, you are in a pickle. If support is refusing to talk with you entirely, you could try asking your bank, but chances are they'll just look at you funny.

I never said i have trouble getting one. Its just most germans dont have a credit card since we use other ways to pay.

Unfortunately this is pretty much standard for Nutaku. One fellow had an internet error and found out he accidentally purchased two $50 gold packs instead of one. When he went to support and said it was an error they directed him to their FAQ which states, "We don't give you money back for gold." He tried to explain again that it was an internet error and they simply stopped responding. Another moderately infamous tale has a man claiming to be a soldier coming back from his tour only to find his gold was gone. When asking Nutaku they, again, pointed him to the FAQ which says gold must be spent within one year or it will be deleted. That one most people dispute as being A, his fault, and B calling out his service.

However it rolls out, neither of these practices are very good. They both reek of dirty business designed to prey on the forgetful or simple mistakes. I spent $20 on gold and that's all I ever intend to spend after finding out about their FAQ and reading it myself. It's simply not worth the hassle, especially when gold is frankly over priced. Most places offer a discount or an increase on premium currencies when you buy in bulk, but not Nutaku, which is silly because that kind of practice is DESIGNED to make people pay. If people think they're getting more for less they're more likely to spend more money, and I doubt it would really hurt Nutaku to give, say, a 20% increase on their biggest gold package if you bought it rather than the popular $100 tier.

In any event, sorry this happened to you, dude. It does seem par for the course in my personal understanding of Nutaku though.