Originally Posted by
sanahtlig
One of the recurring themes as I peruse the survey results and converse 1-on-1 with users is the many ways information can be misunderstood. Two users I talked with today illustrate this point. One user who had been rerolling contacted me for an account with Sol and another SSR. Turns out he was sitting on an account with Belial and another with Cthulhu and Snow Raphael, and no one would've been the wiser if I hadn't had him list all his accounts. Another user had Gaia and Hastur, had been playing nearly since launch, and wanted a new account with any 3 same-element kamihime because his Fire team with Ares wasn't as strong as his friends'.