Thread: Gale gem fragments

Nutaku purposefully obscures their business operations. Let's just say I had industry connections in the past that gave me some insight into their operations. I gave up that gig to cover and play this game. Take my comment with as much salt as you'd like.

So feel free to bitch away at the customer-facing entities 'till you're blue in the face; unfortunately it won't fundamentally change anything

A consumer-facing company ultimately lives or dies depending on whether consumers are willing to do business with them. That depends, at least in part, on how consumers perceive them. Negative feedback does have an effect, though it's not always immediate. Who made the good or provides the service isn't necessarily equivalent to who accepts responsibility for it. That gets into branding, which is an important concept in marketing.