Welp. After the first 2 responses, I sent a third ticket and now no response. I'm assuming if it's a delayed one, it's just going to be the same again. The only thing we can do is keep spamming those tickets. Even if they will most likely just give bot responses (I hope it's not the old "We cannot disclose gacha rates")

Just hoping we do get better rates at some point because pulling so many jewels or occasionally spending star coins for a specific unit of choice and getting other SSRs and everything but the spotlight unit is really frustrating for all kinds of players alike.

Guess I won't be spending for SSArty or Water Osiris then. Sticking to Guaranteeds