Thread: A warning to spenders

A similar thing happened to me, but IIRC, all I had to do was change my CC# on my Paypal. Didn't have to do anything with Probiller.

Sorry to hear about that mess though.

Due to my location I have to use Probiller instead of Paypal. I wish I could use Paypal!

Sorry to hear that, Slyyr. As you know, we work with ProBiller, who are very sensitive to potential fraud due to the nature of the content they work with. These policies are actually meant to protect our customers, not lock them out of their account for long periods.

We're working hard on setting up a system to make clearing up these issues as easy as possible. If your account was unbanned and banned again by accident, something went wrong with that system.

Email community@nutaku.net with your account email and we'll get it sorted out for you.

Thanks.

Originally Posted by NutakuDev

Sorry to hear that, Slyyr. As you know, we work with ProBiller, who are very sensitive to potential fraud due to the nature of the content they work with. These policies are actually meant to protect our customers, not lock them out of their account for long periods.

We're working hard on setting up a system to make clearing up these issues as easy as possible. If your account was unbanned and banned again by accident, something went wrong with that system.

Email community@nutaku.net with your account email and we'll get it sorted out for you.

Thanks.

My Nutaku account works just fine for every other game. Its only Millennium War Aigis that doesn't work. I do think the credit card issue has something to do with it though as it happened shortly after my account was re-activated.

I have granted some of my friends access to my nutaku account and of course they have different IP locations and different credit cards , paypal or whatever method they use to pay .

so 2 of them decided to get gold for the account . surprisingly I lost access to my account because it was suspected as fraud and got banned!

I contacted web support and they said they won't reactivate my account .

well I got something to say :

1)If nutaku bans user for such behavior they should at least tell them about it and warn them and not just let them do this then ban their accounts suddenly as if it is a trap . in short either eliminate the consequences or warn them that you do not support multi payment to one account

2)it is not just about refunding " that did not happen till now so the money payed is lost till now " it is about gaming achievements and history so any ideas about starting another account is ridiculous and unfair unless you transfer every gaming data from my old account to the new one in every single game along with the gold points of course .

I hope this issue is solved fast I really hate to see events going on and can not participate in them

Starting from scratch sucks but it can be good as you don't make mistakes made the first time. I did it and I'm finally around the same level unit-wise for my core team.

Of course the difference in units has good and bad (good I have Themis, Adele and Elizabeth, bad I don't have Jerome, Despara and all the units from events before).

It is a lot slower going free to money as I'm not getting the better stamp cards and I can't power level like I used to. But I can lean on units from events to compensate a little. Really depends on what comes up, how strong I can get it and how it fits into the team. Before I had that plus rolling the gacha.