Just my opinion, but I don't think Nutaku staff are amateurs. I think they frankly don't care. To Nutaku, us players are simply a means for "easy money", which coincides with their constant use of expensive gachas deals (if you can even call it a deal) while at the same time hardly giving any compensation/freebies to show they care for their player base. That, my friends, is very representative of corporate greed if I ever saw it. Especially considering how they just recently tried to abandon players during an important crossover event timeframe where people were having problems. All so they could go on a "fabulous" week vacation. Honestly, I wouldn't be surprised if Nutaku doesn't care at all and only see players as a "bunch of perverts", "weirdos who like cartoons" and so on. Which is a very typical close-minded Western attitude I and others deal with over here because of liking anime and other amazing things coming out of the East. Smh... That's the very reason I don't have any friends that share the same interests I do, so I generally keep quiet about it around others.