As a customer who has paid hard earned money just for the possibility to unlock pieces of digital code (and sometimes not getting anything since that's the way gatcha works), might I suggest you work to find more accommodating payment processors?

For some of us, while we are not interested in underaged characters, simply don't like altered products and want a product without missing content.

Quite frankly, we pay you and you pay your payment processors. You should worried about what we want and your payment processors should be worried about what you want, not the other way around. If your payment processor has the manpower to be monitoring your facebook page, then they are wasting human resources and not doing an effective job. All they are being paid to do is just process the payments. I would argue that that's an even greater indication that they should be ditched for another payment processor.

So the only question I'm actually interested in is this : Are you working to find another payment processor or not? Why not? How long would it take?