Except no, your own logic is based on the faulty premise that "enjoying something but being dissatisfied with the service means you should be qualified to do it yourself."
I shouldn't need to list the reasons on how 99% of Nutaku's customer base likely doesn't fall under the combination of "qualified, motivated, AND having the proper time and resources" to be a competitor. You act like anyone can just start a company on the spot.
Yes, all our arguments and complaints likely get us nowhere, but that doesn't mean it's on the customers to take direct action as a competitor in order to improve things. That's such a giant leap in logic that isn't feasible for most of us, so the only reason I can see you bringing it up is to just shift the blame. Which brings us back to this.
Just because market competition is a healthy thing, doesn't mean that the entire population goes out to start businesses whenever they feel one business has wronged them. So again, pinning the blame on Nutaku's customer base when Nutaku doesn't satisfy them and saying we should be the ones to come up with a better solution is stupid. You can call it "taking the easy way out", but realistically speaking, that's how it is.