Originally Posted by Eab

Even if your browser crashed, you should already have the ticket. The current type of exchange ticket goes into your inventory automatically, not through the gift box. It normally prompts you to go straight to the exchange center after your roll.

Check the exchange center if a new tab appeared that lets you exchange it.

It did bring me to the exchange center, after the 10+1 draw - that's where the browser crashed.

Reloading the game, there are no additional tabs in the exchange center. (is that where the ticket would usually be?)

Thanks for the heads up.