We're more aggressive here precisely because our voices were ignored or brushed off on Discord in the first place. They made minimal attempt to listen to our concerns, or explain themselves beyond "Lol don't worry guys." They're not giving anymore info to us despite it being in our best interests. Whenever we question their lack of communication, they'd treat it as if we were attacking or trolling everybody.
In any normal circumstance, I would absolutely give them the benefit of the doubt first before complaining. But this isn't the first time, as Nutaku has a notorious history of not communicating with us adequately, along with their terrible management that has resulted in many game shutdowns and dead playerbases.
So forgive me if we seem, god forbid, a bit skeptical and confrontational of the way they appear to mismanage their games and make questionable decisions every other month.
I'm sure you'd be a bit disgruntled too if the restaurant you keep visiting kept serving you the wrong dish.