I tried to purchase the Saturday Viola deal. The purchase was completed, got a communication error. Now every time I try to start the game in Firefox or Chrome, cache cleared or not, on two different computers, I get an error message when I hit the 'press start' screen which gets me to the 'please wait' screen...second issue this week.

I have the same issue. This has also been noted in the Discord channel #issue_reports

Originally Posted by Lathiira

I tried to purchase the Saturday Viola deal. The purchase was completed, got a communication error. Now every time I try to start the game in Firefox or Chrome, cache cleared or not, on two different computers, I get an error message when I hit the 'press start' screen which gets me to the 'please wait' screen...second issue this week.

Originally Posted by Unregistered

I have the same issue. This has also been noted in the Discord channel #issue_reports

I'll have to find it if I can. New to Discord, still learning. Thanks!

you really should use Puffin when playing this game

that browser has very little issues and the game also runs much faster

Originally Posted by MagicSpice

you really should use Puffin when playing this game

that browser has very little issues and the game also runs much faster

I've had more issues with Puffin than with Chrome... what build your PC is also has a lot to do with it.

Telling people to download a completely new browser or software is the worst kind of suggestion to a problem that shouldn't be happening at all.

I typically have loading problems too, generally when I'm forced to clear cache after every update. Reloading the assets seems to take an ungodly amount of time and tends to fail for one reason or another. Although I've never failed to get into the game itself, I still tend to freeze up when trying to start a battle right after a cache clear.

I sometimes get around this by loading some of the assets before jumping into a battle. By viewing my squad page and loading their sprites in the Unit menu beforehand, jumping into a raid boss first, etc. Which sounds silly but It seems to work.

In the end you'll just have to keep refreshing until whatever is locking up the loading fixes itself. Clearing cache multiple times does not help since you'll just be forcing it to reload all the assets again.

The fact that this cache clearing caveat that's been around since the beginning of the Nutaku version and has only been getting worse with each update is frustrating.

Originally Posted by A Time to Screw

Telling people to download a completely new browser or software is the worst kind of suggestion to a problem that shouldn't be happening at all.

I typically have loading problems too, generally when I'm forced to clear cache after every update. Reloading the assets seems to take an ungodly amount of time and tends to fail for one reason or another. Although I've never failed to get into the game itself, I still tend to freeze up when trying to start a battle right after a cache clear.

I sometimes get around this by loading some of the assets before jumping into a battle. By viewing my squad page and loading their sprites in the Unit menu beforehand, jumping into a raid boss first, etc. Which sounds silly but It seems to work.

In the end you'll just have to keep refreshing until whatever is locking up the loading fixes itself. Clearing cache multiple times does not help since you'll just be forcing it to reload all the assets again.

The fact that this cache clearing caveat that's been around since the beginning of the Nutaku version and has only been getting worse with each update is frustrating.

get off your high horse, capn. people been reloading/clearing, praying to gods long dead and doing everything shy of human sacrifices to be able to load this fine piece of software speaks alot. nobody loves downloading something new for one specific usage, but at least it helps. sitting there like a monkey hitting reload solves jack, specially if it solves jack for days, like in hunter's case. so i applaud your, erm, "dedication" to hitting your head on wall till the wall breaks.

Originally Posted by A Time to Screw

Telling people to download a completely new browser or software is the worst kind of suggestion to a problem that shouldn't be happening at all.

I typically have loading problems too, generally when I'm forced to clear cache after every update. Reloading the assets seems to take an ungodly amount of time and tends to fail for one reason or another. Although I've never failed to get into the game itself, I still tend to freeze up when trying to start a battle right after a cache clear.

I sometimes get around this by loading some of the assets before jumping into a battle. By viewing my squad page and loading their sprites in the Unit menu beforehand, jumping into a raid boss first, etc. Which sounds silly but It seems to work.

In the end you'll just have to keep refreshing until whatever is locking up the loading fixes itself. Clearing cache multiple times does not help since you'll just be forcing it to reload all the assets again.

The fact that this cache clearing caveat that's been around since the beginning of the Nutaku version and has only been getting worse with each update is frustrating.

I feel u man

They should fix the problem and not force us to download stuff to play the game esp some of us ain't tech saavy

Took me 3 days to solve the issue - kept doing all weird stuff

Trying different browsers

Originally Posted by A Time to Screw

Telling people to download a completely new browser or software is the worst kind of suggestion to a problem that shouldn't be happening at all.

I typically have loading problems too, generally when I'm forced to clear cache after every update. Reloading the assets seems to take an ungodly amount of time and tends to fail for one reason or another. Although I've never failed to get into the game itself, I still tend to freeze up when trying to start a battle right after a cache clear.

I sometimes get around this by loading some of the assets before jumping into a battle. By viewing my squad page and loading their sprites in the Unit menu beforehand, jumping into a raid boss first, etc. Which sounds silly but It seems to work.

In the end you'll just have to keep refreshing until whatever is locking up the loading fixes itself. Clearing cache multiple times does not help since you'll just be forcing it to reload all the assets again.

The fact that this cache clearing caveat that's been around since the beginning of the Nutaku version and has only been getting worse with each update is frustrating.

It is obvious from this post that you have no real world IT experience. As a professional that works in the IT field I can confirm 100% that a clean install of any software package that you are having multiple issues with is always a good start. Hell these days over half of PC Troubleshooting is re-installing clean software without all those extra add-on's and extensions.

With a clean computer and a clean install of Chrome I have had almost 0 issues with this game. I rarely clear my cache and the few issues I have had were resolved when I did. Those times I do clear my cache the game does take 5-10 more seconds to do everything for the first time but that has been it. And just so you are aware, I'm Australian. We have some of, if not, the worst internet out of all developed countries so if I'm having few issues then it's likely not the net or even nutaku related but more likely PC related.