Spend over 45 minutes on phone with same issue of trying to get some gold to get guaranteed 6* Mei. Didnt compensate me for the troubles.
I see no reason to label a credit card or an account for that matter as "fraud" when they in fact receive the payment from before mentioned card/account. Up to this moment I still am "banned" from any further purchases, and looking at it, it seems to be connected to my IP
(tried to play around with proxy and such and when I did change my IP manually the card block has been lifted).
I dont understand their logic - Is it because I am EU based ? Is it because I am not using American Express card ? Is it whatever ?
As far as I am concerned, If a company that relies on micro transactions and ingame purchases, disallows its player/customer base from said purchases - just how much does it entail about said company ? Up till now no solution has been given from their side, and I no longer care to spend another hour or God knows how long on phone trying to clear this issue.