I put in a ticket once and they took care of albeit not real fast. Took a day and a half.
Loquat is really good in a critical team but you need to reach 80% for it to be really effective. I really like her, a pure offensive unit (skill-act,crit rate,crit damage.)
We are just starting to get enough girls to pull a whole crit team off.
Girls that add Critical damage are in very short supply only two at the moment that I know of. Loquat and Nasturtium.
And note that CRIT doesn't stack with weakness yet...but it will "soon"
Here is my team...and I am making a crossover Debuff version with Acacia..It will definitely change and improve we get more girls and blooms.
I am looking for Dusty Miller to bloom planning to add her next, want the skill act before I bother. like Wolfberry too(when she's bloomed)