Maybe I can't understand because I've played games with worse support/that never handed out compensations (I've seriously never heard of a game handing out compensations for regular ol' maintenance taking a bit longer than expected, or even if a new event got delayed.)/were much more hostile in their marketing attempts.
To me, this seems a lot like children and parents TBH, with Nutaku being a broke dad and DMM being the mom that got everything in the divorce. The kids spend a week at dads, get used to no name Spaghetti-Os, go to mom's and eat steak four nights that week, and then go back to dad's and expect him to serve them steak like mom. After three weeks he gets fed up and stops even trying because even if he does give them what they want they just complain about the quality/throw half of it out, so he just goes back to feeding them Spaghetti-O's and says "Blame me."
I mean, why bother reinforcing that negative behaviour?