Epoch is even worse. It doesn't let change payment methods, specially if someone USE CASH instead of a card for some cases (like SafetyPay).

I talked in the past about how shitty are Nutaku's payment processors, because these billing issues matters a lot on a pay to win focused scheme.

- - - Updated - - -

Originally Posted by Ladies lover

I have granted some of my friends access to my nutaku account and of course they have different IP locations and different credit cards , paypal or whatever method they use to pay .

so 2 of them decided to get gold for the account . surprisingly I lost access to my account because it was suspected as fraud and got banned!

I contacted web support and they said they won't reactivate my account .

well I got something to say :

1)If nutaku bans user for such behavior they should at least tell them about it and warn them and not just let them do this then ban their accounts suddenly as if it is a trap . in short either eliminate the consequences or warn them that you do not support multi payment to one account

2)it is not just about refunding " that did not happen till now so the money payed is lost till now " it is about gaming achievements and history so any ideas about starting another account is ridiculous and unfair unless you transfer every gaming data from my old account to the new one in every single game along with the gold points of course .

I hope this issue is solved fast I really hate to see events going on and can not participate in them

DING! It explains all, ToS changed.

In the past, Nutaku left an implicit tolerance about sharing accounts (find old macro threads), current ToS no longer has this text.

At user conduct terms that was shown in the past

You agree that you (nor others using your account) shall not:

Now is

You acknowledge and agree that you shall not:

Is a great difference, because on later terms this was forbidden.

use the Website in any way that exposes us to criminal or civil liability or use our Website for fraudulent or abusive purposes (including, without limitation, by using our Website to impersonate any person or entity, or otherwise misrepresent your affiliation with a person, entity or our Website);

And Nutaku or it's processors guess you cheated this term. What i can guess about this case is one payment failed or was blocked, then probiller dropped the alarm signal. Yes, you can get banned with just ONE failure.

They has no need to response your claims on these cases, but exist an email to try on ToS, report@nutaku.net. But i suggest to ask on their facebook first.