ahh no, didn't bother with the third part, since the 1st and 2nd part were common.. well I doubt ur the only1, but if u r, ur gonna wait, since I doubt any1 will bother reading atm..
p.s. if u send a new ticket try with a short description like "been unable to spawn any Elite Guard for the past 12 hours", some1 might pick it~

They finally fixed it... lost about 175 rating during the times it was broken.. =(