Originally Posted by chillinfar

Two issues:

- Referal bonus (is legit for now to make a smurf and get it's advantage)
- Billing support sucks. If you choose one payment method Epoch (billing support for Nutaku) will stuck with it, they refuse to change payment method and once they suggested me to "make a smurf account and STFU".

Actually, it isn't.
It's actually stated in the referal bonus gold part that using alt accounts for that will not be tolerated...

And just because you got a stupid ass in Billing Support when reporting a problem doesn't mean Nutaku as a company looks favorably upon, or even allows, the use of alt accounts.
The thing with help desks is that most of the time the people working there have absolutely no idea of what's going on in the company itself... specially regarding departments that are completely disconected from theirs.
Nutaku server could have a virus specially installed in it to melt down your PC if you are found playing an alt, and billing help desk would only get some "Please refrain from using a secondary account" hint to give their customers (if at all, seeing as it's none of that department's business how multiple accounts are handled).

I believe you just got the bad luck of getting an idiot, seeing as help desk/support people are usually trained to be able to actually tell you to STFU in such a way you'll actually end the conversation happy they took their time to tell you so.