Originally Posted by YoshiEnVerde

Actually, it isn't.
It's actually stated in the referal bonus gold part that using alt accounts for that will not be tolerated...

And just because you got a stupid ass in Billing Support when reporting a problem doesn't mean Nutaku as a company looks favorably upon, or even allows, the use of alt accounts.
The thing with help desks is that most of the time the people working there have absolutely no idea of what's going on in the company itself... specially regarding departments that are completely disconected from theirs.
Nutaku server could have a virus specially installed in it to melt down your PC if you are found playing an alt, and billing help desk would only get some "Please refrain from using a secondary account" hint to give their customers (if at all, seeing as it's none of that department's business how multiple accounts are handled).

I believe you just got the bad luck of getting an idiot, seeing as help desk/support people are usually trained to be able to actually tell you to STFU in such a way you'll actually end the conversation happy they took their time to tell you so.

The issue is simple, Epoch refuses to change payment method once the customer choose one of the available. I asked both sides (Nutaku and Epoch), Nutaku just sent me again to Epoch and they answered to make an alt because they doesn't want to change it (Epoch has a finder to deactivate suscriptions and all that stuff, but Safety Pay payments are unable to do it). And i don't see something related on his ToS.

If smurfing is not allowed, they should fix this issue with Epoch because is making a problem: i want to pay and Epoch refuses to change how i can (answering the moronic smurf tip).

P.S: I suspect that the moronic move with Safety Pay is related to fees. Epoch picks $0.25 per any help with Nutaku payments, but Safety Pay eats $2-4 more due to other issues (reading ToS they share earnings with associated banks).

And finishing this, Nutaku ToS doesn't forbid alts, only forbids automated access (like bots). But as i said, the issue isn't with Nutaku but Epoch and is an issue that they should solve at B2B level.