Originally Posted by Zandel

See I got a 5* from that ticket and I'm a bit of a whale but to be honest it did not piss me off at all. If anything I thought it was a good thing. F2P getting upset over a free 5* just because they missed out on that 50% 6* was and still is stupid, free stuff is free stuff after all. Whales getting pissed over missing the 6* hit was even stupider since the chance for them that even a 6* would end up being a dupe was so high. I mean for a whale what difference does 1 extra copy of a 6* you already have matter? or even a new 6*? you are still going to buy the next greatest thing anyway and it's not like F2P players getting a free 6* makes any of your own spending less relevant. Hell this game is not even PvP in any way shape or form, what others have / get has nothing to do with how well you are doing.

TL;DR Realistically that ticket was a great gift from the devs that they never had to give out and anyone complaining about it was just being childish.

I agree with this but for a few points:

1) For most people, it doesn't feel great knowing that you didn't get as good of a prize as you could have simply due to RNG while others got better prizes for the same reason. This gets compounded further by:

2) When you consider that it would have cost the devs absolutely nothing to give out a flat 5* -or- 6* ticket, then the customers who didn't get a 6* feel understandably frustrated. It's true that the devs didn't have to give out anything, but some gift ideas and approaches are best left ungiven rather than upset the recipients. The devs screwed that up with good intentions and anyone working with them with even a smattering of PR knowledge would have thrown up a red flag before the debacle.

I wasn't affected either way; I only started playing this year, but it doesn't take a great deal of empathy to see why people got upset. I don't think it really earned as much angst and hyperbole as it did (c'mon, it really ruined someone's Christmas?) though.