While yes, they have some shortcomings, they're also pretty clearly understaffed. Or at least they need to hire someone to work weekends.

That said, I don't know why you guys are so salty about this in particular. When we're still missing the phase 1 story quests of this event, tons of character quests, the Ultimate maps, etc. with no solid date on when those will be out, only the garden supposedly set for end of the month, having to wait a weekend for some tickets won't kill you.